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Frequently asked questions
Can't find the answer you're looking for? Contact our
customer support
team.
1. How do I place an order?
2. What payment methods do you accept?
3. Can I modify or cancel my order?
4. Do you ship internationally?
5. How long will it take to receive my order?
6. How can I track my package?
7. What is your return & replacement policy?
8. What if my candle arrives damaged?
9. Do you offer gift wrapping or personalized messages?
10. Are your candles eco-friendly?
11. Can I customize a scent or create a corporate order?
12. How should I care for my candle?