Terms & Conditions

    Table of Contents

    Shipping Policy
    Last updated: May 1, 2025

    Thank you for shopping with us! We strive to deliver your candles safely, promptly, and affordably. Please review the details below to understand how and when your order will arrive.

    1. Order Processing

    • Processing Time:

      • All orders are processed within 2–3 business days (Monday–Friday, excluding Indonesian public holidays).
      • Large or custom orders may require up to 5 business days; we’ll notify you if that’s the case.

    • Order Confirmation:

      • You’ll receive an email confirmation immediately after placing your order.
      • A shipping confirmation with your tracking number will be sent once your package leaves our facility.

    2. Domestic Shipping (Within Indonesia)

    • Shipping Methods & Carriers:

      • Standard (JNE / Pos Indonesia / SiCepat)
      • Express (JNE YES / Pos Kilat Khusus)

    • Delivery Estimates:

      • Standard: 3–5 business days
      • Express: 1–2 business days

    • Shipping Rates:

      • Calculated at checkout based on weight, dimensions, and destination.

    3. International Shipping

    • Available Destinations:

      • Worldwide (subject to local customs regulations)

    • Carriers & Service Levels:

      • Economy (4–6 weeks)
      • Standard (2–4 weeks)
      • Express (5–10 business days)

    • Shipping Costs:

      • Calculated at checkout by weight, dimensions, and destination country.
      • Customers are responsible for any import duties, taxes, or customs fees levied by their country.

    4. Tracking Your Order

    • Once shipped, you’ll receive:
      • Carrier name
      • Tracking number
      • Link to track your package online
    • Please allow up to 24 hours for the tracking information to update.

    5. Shipping Restrictions & Delays

    • PO Boxes & APO/FPO Addresses:
      • We can ship to military addresses, but choose standard carriers (e.g., Pos Indonesia/APO).
    • Prohibited Items:
      • Some scents (e.g., high-alcohol-content perfumes) may be restricted. We’ll notify you immediately if an item cannot ship.
    • Force Majeure Delays:
      • Weather events, carrier strikes, or customs holdups may extend delivery times. We appreciate your patience.

    6. Lost or Damaged Shipments

    • Damaged in Transit:
      • Please retain all packaging and photo-document the damage. Contact us within 7 days of delivery for replacement arrangements.
    • Lost Packages:
      • If tracking shows “delivered” but you haven’t received your order, first check with neighbors or your local post office. Then contact us so we can open an inquiry with the carrier.

    7. Contact & Support

    • Email: [email protected]
    • Phone (WhatsApp): +62 812 3456 7890
    • Business hours: Mon–Fri, 9 AM–5 PM (WIB, GMT+7)

    8. Policy Changes

    We reserve the right to update this policy. Any revisions will appear here with an updated “Last updated” date.
    Thank you for choosing our candles—we look forward to brightening your space!

    Version 1.2.0 - Last updated: May 1, 2025