Table of Contents
Table of Contents
Terms and Conditions for Million Candles
I. Introduction
Welcome to! These Terms and Conditions govern your use of our website,, and the purchase of our high-quality candle products. This document outlines the rules, regulations, and guidelines that you, as a valued customer, agree to abide by when interacting with our platform and engaging with our offerings. It is important to us that you have a clear understanding of these terms, as they form a legally binding agreement between you and. By accessing our website, purchasing our products, or otherwise utilizing our services, you acknowledge that you have read, understood, and agree to be bound by the terms outlined herein. We encourage you to take the time to carefully review this document in its entirety before proceeding with any interaction or transaction with our business.
II. Acceptance of Terms
By accessing or using our website,, purchasing our products, or otherwise interacting with our services, you explicitly agree to be bound by these Terms and Conditions.1 This agreement takes effect on the date you first access our website or utilize our services and continues until terminated in accordance with the provisions outlined in Section XI. Your acceptance of these terms is reaffirmed each time you use our website or purchase our products. Furthermore, it is important to note that reserves the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice. We may provide notice of changes by posting updates on this page. Your continued use of the website or services following the posting of any changes constitutes your acceptance of those modifications.2 Therefore, we strongly encourage you to periodically review this page to ensure you are aware of the most current version of our Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services offered by.
III. General Terms
A. Eligibility to Use the Service
The use of our website and the purchase of our candle products are intended for individuals who have reached the age of majority in their jurisdiction. By agreeing to these Terms and Conditions, you represent that you are at least 18 years old or the age of majority in your state or province of residence.2 Furthermore, you confirm that you possess the legal authority, right, and freedom to enter into these Terms as a binding agreement.2 You are not permitted to use this website and/or receive our services if doing so is prohibited in your country or under any law or regulation applicable to you.2 By accessing our website and using our services, you warrant and represent that all personal information you have entered is valid.6
B. Prohibited Uses of the Website and Services
As a condition of your use of our website and services, you warrant to that you will not use them for any purpose that is unlawful or prohibited by these Terms.7 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction, including but not limited to copyright laws.2 Transmitting any worms or viruses or any code of a destructive nature is strictly prohibited.2 You agree not to engage in any abusive, harassing, or harmful conduct towards our website, other users, or our business.8 Any attempt to breach the security or integrity of our website or any associated systems is forbidden.10 Misrepresenting your identity or providing false information is a violation of these terms. Unless expressly authorized in writing by us, you may not use our website for any commercial purpose. Infringing upon the intellectual property rights of or others is strictly prohibited.11 If user-generated content is allowed on our platform, excessive spamming or posting of unsolicited content is not permitted.9 Using bots or malware to infect our website, posting defamatory content, hacking or tampering with our website or app, or conducting scams are all prohibited activities.9 You must not attempt to breach or test the vulnerability of our network or circumvent our security measures.10 Theft and copyright infringement are strictly forbidden.8 Any use of the content on our website, except as specifically permitted in these terms or as otherwise expressly permitted in the content or in a writing signed by, is strictly prohibited.4 This includes selling, modifying, renting, loaning, sharing, or distributing our website content in any way without our express written consent.13 You are also prohibited from using our material in any manner except for noncommercial, personal uses.13 Furthermore, you may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through our website.7 You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on our site for resale.7 Using our site in any manner that could damage, disable, overburden, or impair the site or interfere with any other party's use and enjoyment of the site is prohibited.7 A breach or violation of any of these terms will result in an immediate termination of your services.2
C. Account Registration, Security, and Termination (if applicable)
If our website offers the option to create a user account, the process will be outlined on the registration page.11 You are responsible for maintaining the confidentiality of your account information, including your username and password.14 You must promptly notify of any unauthorized access to or use of your account or any other security breaches.7 We reserve the right to suspend or terminate your account at any time, with or without cause and without prior notice. Reasons for suspension or termination may include, but are not limited to, violation of these Terms and Conditions, suspected fraudulent activity, prolonged inactivity, or any behavior that we, in our sole discretion, deem harmful to our website, our business, or other users.11 Upon termination, your right to use our services will immediately cease.
D. Intellectual Property Rights
All content on our website, including but not limited to text, images, graphics, logos, designs, photographs, videos, and software, is owned by or licensed to and is protected by copyright, trademark, and other intellectual property laws.1 All intellectual property rights are reserved.12 You are granted a limited, non-exclusive, revocable license to access and use our website for personal, non-commercial purposes only. Any use, reproduction, modification, distribution, display, or creation of derivative works from our website content without the express written permission of is strictly prohibited.4 The trademarks, service marks, and trade names associated with, whether registered or unregistered, are proprietary to us and may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.11 We own all marks and ideas presented on our website.13 You are not permitted to sell, modify, rent, loan, share, or distribute our content in any way.13 You will not acquire any ownership rights in any protected content.7 We do not grant you any licenses, express or implied, to our intellectual property or our licensors except as expressly authorized by these Terms.7
E. Modifications to these Terms and Conditions
reserves the right, at its sole discretion, to update, change, or replace any part of these Terms and Conditions at any time without prior notice.2 Any revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including without limitation posting the revised or additional terms and conditions on our website.3 It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.2 No modification to these Terms by any party other than shall be valid or enforceable against us unless expressly agreed to by us in a writing signed by a duly authorized officer.3
F. Governing Law and Jurisdiction for Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of, without regard to its conflict of law provisions.1 You agree that any legal suit, action, or proceeding arising out of or relating to these Terms and Conditions or the use of our website or products shall be instituted exclusively in the federal or state courts located in, and you irrevocably submit to the jurisdiction of such courts.1 Before resorting to litigation, we encourage you to first contact us directly to seek a resolution. also reserves the right to pursue resolution through alternative dispute resolution methods such as arbitration or mediation, although this is not a prerequisite for pursuing legal action.1
G. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to contact us. You can reach us via email at [Your Email Address] or by mail at [Your Mailing Address, if applicable]. We are committed to addressing your inquiries in a timely and professional manner.8
IV. Products and Services
A. Detailed Product Descriptions
At, we are committed to providing accurate and detailed descriptions of all our candle products. This information includes the types of materials used, such as the wax type and fragrance oils.17 We also provide detailed scent profiles, outlining the various notes that contribute to each fragrance.17 Our product descriptions also include precise information regarding the size, dimensions, and weight of each candle, as well as an estimated burn time based on typical usage. We strive to highlight any specific features or unique characteristics of our candles to help you make an informed purchase decision. While we make every effort to ensure the accuracy of our product descriptions, it is possible that occasional typographical errors, inaccuracies, or omissions may occur.17 We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after you have submitted your order.17 Please also be aware that the colors of our products may appear differently on various computer monitors and may not be exactly as they appear on your screen.18 If color is an extremely important factor for your purchase, you may contact us for further clarification before placing your order.18
B. Pricing and Payment Terms
All prices for our candle products are listed in United States Dollars (USD) on our website.4 Please note that these prices do not include sales tax or shipping and handling charges, which will be calculated and clearly displayed at the time of placing your order during the checkout process.4 We accept various forms of payment, including major credit cards (Visa, Mastercard, American Express) and PayPal.9 By placing an order, you authorize us to charge your chosen payment method for the total order amount, including the price of the products, applicable taxes, and shipping fees.1 We reserve the right to change our prices for products displayed on our website at any time without prior notice.4 In the event a product is listed at an incorrect price due to typographical or other error in pricing, we have the right to refuse or cancel any orders placed for the products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged.4 If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.6
C. Order Placement, Acceptance, and Cancellation Policy
You can place an order for our candle products through our website by following the instructions provided on the product pages and during the checkout process. By submitting an order, you are making an offer to purchase the selected products.6 Your order is considered accepted by when we send you a confirmation email with your order details and a shipping notification once your order has been dispatched.6 We reserve the right to refuse or cancel an order for various reasons, including but not limited to if the product is out of stock, if there has been a pricing error, if we suspect fraudulent activity, or for any other reason at our sole discretion.6 If we cancel your order after your payment has been processed, we will issue a full refund to your original payment method. If you wish to change or cancel your order after it has been placed, please contact us as soon as possible. While we will make every effort to accommodate your request, we may not be able to make changes or cancellations once the order has been processed for shipping.6 In such cases, our standard return policy will apply.
D. Availability of Products and Potential Discontinuations
Product availability on our website is not guaranteed, and some items may be out of stock at the time of your order.6 If an item you have ordered becomes unavailable after your order has been placed, we will cancel the item from your order and notify you via email or phone. If your order includes other items, we will proceed with shipping those items unless you instruct us otherwise. We reserve the right to discontinue any of our candle products at any time without prior notice.4 This may be due to changes in raw material availability, production decisions, or other business considerations. In the event a product is discontinued after you have placed an order but before it has shipped, we will notify you and offer a refund or a suitable alternative if available. We do not offer rainchecks on out-of-stock items unless an item is open for pre-orders on our website.27
E. Promotional Offers, Discounts, and their specific terms
From time to time, may offer promotional offers, discounts, or sales on our candle products. These offers may have specific terms and conditions, including the duration of the promotion, eligibility requirements, and any limitations or restrictions that may apply.6 Unless otherwise stated, only one promotional offer or discount can be redeemed per order.6 We reserve the right to modify or terminate any promotional offers or discounts at any time without prior notice.9 The specific details of any ongoing promotions will be clearly outlined on our website or in our promotional materials. Please ensure you review these terms carefully before applying any discounts or offers to your order.
V. Shipping and Delivery
A. Shipping Costs, Methods, and Estimated Delivery Timelines
Shipping costs for your order are calculated based on various factors, including the weight of your order and the destination address.8 The applicable shipping charges will be displayed during the checkout process before you finalize your order. We primarily utilize USPS as our regular shipping method.18 We strive to process and ship orders for in-stock items within two business days after they are placed.18 Estimated delivery timelines will vary depending on your location and the shipping method selected. While we will do our best to ensure timely delivery, please note that all delivery timelines provided are estimates and are not guaranteed.8 If you require your order by a specific date, please include this information in the comments box during checkout, and we will do our best to accommodate your request; however, we cannot guarantee arrival dates for any shipment.18
B. Shipping Restrictions
Currently, ships to addresses within the contiguous 48 states of the United States. We may expand our shipping destinations in the future, and any updates will be reflected on our website. Certain products may also be subject to shipping restrictions due to regulatory requirements or other logistical considerations. Any such restrictions will be noted on the product page or during the checkout process.26 For customers in Hawaii and Alaska, please contact us for a shipping quote before placing your order.18
C. Handling of Lost or Damaged Shipments
In the unfortunate event that your shipment is lost or arrives damaged, please contact us immediately at [Your Email Address] or [Your Phone Number]. For packages damaged during shipping, please inspect the items with the carrier driver upon receipt and have the driver note the damage.18 Please also email us photographic proof of the damage within 7 days of delivery so we can assist you with a resolution.18 We will investigate the issue with the shipping carrier and, depending on the circumstances, may offer a replacement of the damaged items or a refund. Please retain the damaged items and their original packaging for at least five business days, as the carrier may need to conduct an inspection.18
D. International Shipping Policies (if applicable)
For customers located outside the United States, is happy to ship our products to you. Please contact us by email at with a list of the items you would like to order, the quantities, and your full shipping address.18 We will then contact you with a total for your order, including international shipping rates. Please be aware that international shipments may be subject to import duties, taxes, and other fees imposed by the destination country's customs authorities. These charges are the sole responsibility of the customer and are not included in our shipping fees.8 Estimated delivery times for international shipments will vary significantly depending on the destination country and customs clearance processes, and delays may occur.8
VI. Returns, Refunds, and Exchanges
A. Eligibility Criteria for Returns and Exchanges
At, we want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return or exchange, subject to the following criteria. We accept returns or exchanges for most items within 30 days of the purchase date or delivery date.26 To be eligible for a return or exchange, the item must be unused, in its original packaging, and with all original tags and labels attached.31 You must also provide proof of purchase, such as your original receipt or order confirmation.31 Please note that due to the nature of our products, used candles cannot be returned or refunded.28 Additionally, sale items or items marked as final sale are not eligible for return or exchange.26 We also do not accept returns on fragrances, butters, oils, colorants, or wax once opened.27 If you purchased the wrong item, please place a separate order for the correct items, and we will handle your return separately.27
B. Step-by-Step Return/Exchange Process for Customers
To initiate a return or exchange, please contact our customer service team at [Your Email Address] or [Your Phone Number] within the specified timeframe, providing your order number and the reason for the return or exchange.31 Our team will provide you with instructions on how to proceed, which may include filling out a return form or obtaining a Return Merchandise Authorization (RMA) number.31 If your return is approved, we may provide you with a prepaid return shipping label via email.31 Please ensure the item is securely packaged in its original packaging, along with the proof of purchase, before shipping it back to us according to the instructions provided.31 For exchanges, please specify the item you would like to exchange for. Once we receive the returned item and verify that it meets our eligibility criteria, we will process your exchange or refund as applicable.
C. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment.26 Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.31 We will issue a full refund for the purchase price of the returned item, excluding any original shipping charges, unless the return is due to a defect or an error on our part. In some cases, we may offer store credit instead of a full refund.31 Please note that refunds will not be given for damaged or used merchandise unless the damage occurred during shipment and was properly reported.18 We generally do not offer refunds if there is an issue with our craftsmanship; in such cases, we will replace the product upon receipt of the defective item from you at your expense.39 A restocking fee may be charged for certain returns.26
D. Conditions for Non-Returnable Items
Certain items are not eligible for return or exchange for hygiene reasons, safety regulations, or other specific reasons. These non-returnable items include, but may not be limited to, used candles 28, opened fragrances, butters, oils, colorants, and wax 27, sale items marked as final sale 26, and custom-made or personalized items.26 This policy is in place to ensure the quality and safety of our products for all our customers. Please carefully review the product description before making your purchase to ensure the item meets your needs.
VII. Candle-Specific Terms, Safety Warnings, and Usage Instructions
A. Comprehensive Candle Safety Warnings
The safety of our customers is paramount. Please read and follow these important candle safety warnings carefully before using our candle products. Failure to follow these instructions could result in fire hazards, damage, and serious injury.20
Table 1: Standard Candle Safety Warnings
| Category | Warning | Snippet IDs |
|---|---|---|
| Mandatory | Burn within sight. | 20 |
| --- | --- | --- |
| Mandatory | Keep away from flammable objects. | 20 |
| --- | --- | --- |
| Mandatory | Keep away from children and pets. | 20 |
| --- | --- | --- |
| Recommended | Trim wick to ¼ inch before lighting. | 20 |
| --- | --- | --- |
| Recommended | Keep candle free of any foreign materials including matches and wick trimmings. | 20 |
| --- | --- | --- |
| Recommended | Only burn candle on a level, fire-resistant surface. | 20 |
| --- | --- | --- |
| Recommended | Do not burn candle for more than four hours at a time. | 20 |
| --- | --- | --- |
| Recommended | Stop use when only ½ inch of wax remains. | 40 |
| --- | --- | --- |
| Recommended | Do not extinguish with water. | 20 |
| --- | --- | --- |
| Recommended | Always allow wax to harden before relighting, touching, or moving. | 20 |
| --- | --- | --- |
| Recommended | Avoid drafts. | 20 |
| --- | --- | --- |
| Recommended | Set candle on a heat-resistant surface. | 20 |
| --- | --- | --- |
| Recommended | Keep candles 10 cm apart. | 44 |
| --- | --- | --- |
| Recommended | Remove packaging before use. | 49 |
| --- | --- | --- |
| Recommended | Read the candle label and follow instructions. | 49 |
| --- | --- | --- |
| Recommended | Never touch or move a burning candle or when wax is liquid. | 20 |
| --- | --- | --- |
| Recommended | Use a snuffer to extinguish. | 20 |
| --- | --- | --- |
| Recommended | Burn in a well-ventilated room. | 20 |
| --- | --- | --- |
| Recommended | Do not use as a nightlight. | 20 |
| --- | --- | --- |
| Recommended | Handle carefully as containers may have sharp edges (if applicable). | 20 |
| --- | --- | --- |
| Recommended | Do not place debris, matches, or foreign objects into the melted wax. | 20 |
| --- | --- | --- |
| Recommended | Do not burn in excessively cold rooms or freeze candles. | 39 |
| --- | --- | --- |
| Recommended | Do not burn all the way down. | 20 |
| --- | --- | --- |
| Recommended | Do not use a knife or sharp object to remove wax drippings. | 20 |
| --- | --- | --- |
| Recommended | Allow candle to burn completely across the top on the first use. | 20 |
| --- | --- | --- |
| Recommended | Wait 7-10 days before burning for the first time (if applicable). | 47 |
| --- | --- | --- |
| Recommended | Ensure wicks remain centered in the vessel. | 47 |
| --- | --- | --- |
| Recommended | Discontinue burning when ½ inch of wax remains and/or the wick detaches. | 40 |
| --- | --- | --- |
| Recommended | Do not use the lid to extinguish candles containing matchbooks. | 45 |
| --- | --- | --- |
| Recommended | Use only in warmers designed for wax melts (if applicable). | 45 |
| --- | --- | --- |
| Recommended | Never add water to wax melts. | 45 |
| --- | --- | --- |
| Recommended | Do not heat wax melts if the pot contains less than ½ inch of wax. | 45 |
| --- | --- | --- |
| Recommended | Use an unscented tea light in a well-ventilated warmer for candle lit pots (if applicable). | 45 |
| --- | --- | --- |
| Recommended | Keep tea light wick trimmed and do not allow flame to touch the underside of the melt pot (if applicable). | 45 |
| --- | --- | --- |
| Recommended | Use only UL-listed electric pots designed for wax melts (if applicable). | 45 |
| --- | --- | --- |
| Recommended | Never heat wax melts on a stove or other non-approved appliance. | 45 |
| --- | --- | --- |
| Recommended | Use wax melts in well-ventilated areas away from flammable objects, materials, and surfaces (if applicable). | 48 |
| --- | --- | --- |
| Recommended | Do not burn outdoor candles indoors. | 49 |
| --- | --- | --- |
| Recommended | Adapt the number of candles to the size of the room. | 49 |
| --- | --- | --- |
| Recommended | Use a long gas lighter to light candles ideally. | 49 |
| --- | --- | --- |
| Recommended | Smother the flame, do not blow it out. | 49 |
| --- | --- | --- |
| Recommended | Ensure the candle is completely out before leaving the room. | 20 |
| --- | --- | --- |
| Recommended | Extinguish if the flame becomes too high or starts to soot visibly. | 20 |
| --- | --- | --- |
| Recommended | Let the candle cool, trim the wick, and check for drafts before relighting. | 20 |
| --- | --- | --- |
| Recommended | Follow the manufacturer’s recommendations on candle use and care. | 49 |
| --- | --- | --- |
| Recommended | Ventilate the room after use (for scented candles). | 49 |
| --- | --- | --- |
| Recommended | Avoid direct inhalation of any smoke (for scented candles). | 49 |
| --- | --- | --- |
| Recommended | For outdoor use only (if applicable). | 49 |
| --- | --- | --- |
| Recommended | Do not burn in a warming unit (if applicable). | 49 |
| --- | --- | --- |
| Recommended | Do not use on a balcony or veranda (if applicable). | 49 |
| --- | --- | --- |
| Recommended | Do not burn in rain or snow (if applicable). | 49 |
| --- | --- | --- |
| Recommended | Use in a suitable lantern (if applicable). | 49 |
| --- | --- | --- |
| Recommended | Do not move your candle while it's lit. | 50 |
| --- | --- | --- |
| Recommended | Maintain your candles. | 50 |
| --- | --- | --- |
| Recommended | Extinguish candles properly using a snuffer or spoon. | 50 |
| --- | --- | --- |
| Recommended | Double-check that candles are completely out. | 50 |
| --- | --- | --- |
| Recommended | Give your candles space away from windows, curtains, and drafts. | 52 |
| --- | --- | --- |
| Recommended | Place candles on heat-resistant surfaces. | 52 |
| --- | --- | --- |
| Recommended | Do not use taper or pillar candles once they get within 2” of their holders. | 50 |
| --- | --- | --- |
| Recommended | Handheld candles must have a drip guard (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Candles may not be longer than 8 inches (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Candles will not be placed in an aisle, egress route, or near exits (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Locate fire extinguishers prior to lighting candles (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Report all emergencies to relevant authorities (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Building Manager may reject the use of a specific type of candle if deemed unsafe (if applicable). | 50 |
| --- | --- | --- |
| Recommended | Wait for candle to cool before moving and covering with a lid. | 54 |
| --- | --- | --- |
| Recommended | Clean remaining wax from inner container walls before each burn. | 54 |
| --- | --- | --- |
| Recommended | Use the wooden lid as a coaster (if applicable). | 54 |
| --- | --- | --- |
| Recommended | Place the lid underneath the candle to protect the surface. | 54 |
| --- | --- | --- |
| Recommended | Consider waiting 7-10 days before the first burn. | 47 |
| --- | --- | --- |
| Recommended | Ensure wicks are trimmed to 2mm-3mm before each light. | 40 |
| --- | --- | --- |
| Recommended | Gently snap off ash or burnt wood along the top edge of the wick. | 40 |
| --- | --- | --- |
| Recommended | Discontinue burning when the wick detaches and moves off-center. | 40 |
| --- | --- | --- |
| Recommended | Be mindful if the candle is loose and monitor when there is an inch of wax left. | 40 |
| --- | --- | --- |
| Recommended | If the flame touches the side of the glass, it can cause it to crack and break. | 40 |
| --- | --- | --- |
| Recommended | Allow candle to form a full melt pool on the first burn to prevent tunneling. | 20 |
| --- | --- | --- |
| Recommended | Allow candle to burn for 4 hours each burn session. | 48 |
| --- | --- | --- |
| Recommended | Our Companion candles will emit a noticeable aroma in an enclosed area of approximately 50 sq ft. | 51 |
| --- | --- | --- |
| Recommended | Our Grand candles will emit a noticeable aroma in an enclosed area of approximately 200 sq ft. | 51 |
| --- | --- | --- |
| Recommended | Use long matches or a long-reach lighter. | 51 |
| --- | --- | --- |
| Recommended | Always keep hair and loose clothing away from the flame. | 51 |
| --- | --- | --- |
| Recommended | Practice proper safety measures to limit unsafe exposure to carbon monoxide. | 51 |
| --- | --- | --- |
| Recommended | Exposure to unsafe limits of carbon monoxide may be fatal. | 51 |
| --- | --- | --- |
| Recommended | Never burn a candle in a tent or in a non-ventilated space. | 51 |
| --- | --- | --- |
| Recommended | Never use a candle during a power outage to look for things in a closet or when fueling equipment. | 51 |
| --- | --- | --- |
| Recommended | Store candles top side up with the lid securely attached at temperatures between 72F-80F degrees. | 51 |
| --- | --- | --- |
| Recommended | Cooler temperatures may cause wax to shrink slightly. | 51 |
| --- | --- | --- |
| Recommended | Warmer temperatures may induce melting or oiling of the top layer of wax. | 51 |
| --- | --- | --- |
| Recommended | Always burn your candle for at least 2 hours or until a full wax pool forms across the surface. | 52 |
| --- | --- | --- |
| Recommended | Optimal placement on a stable, heat-resistant surface. | 52 |
| --- | --- | --- |
| Recommended | Keep away from drafts, fans, air vents, open windows, and anything that could cause an uneven burn or excessive flickering. | 52 |
| --- | --- | --- |
| Recommended | Place candles at least 12 inches away from curtains, paper, wood, bedding, furniture, decorations, and any other flammable objects. | 52 |
| --- | --- | --- |
| Recommended | Do not use candles in cluttered areas, bookshelves, or enclosed spaces where heat can build up. | 52 |
| --- | --- | --- |
| Recommended | Do not place a burning candle near electrical cords, appliances, or outlets. | 52 |
| --- | --- | --- |
| Recommended | If wax spills, allow it to cool completely before removal. | 52 |
| --- | --- | --- |
| Recommended | Ensure candles are placed where they cannot be accidentally knocked over. | 52 |
| --- | --- | --- |
| Recommended | Do not use candles where pet fur, feathers, or dander may accumulate. | 52 |
| --- | --- | --- |
| Recommended | Have a fire extinguisher, fire blanket, or sand nearby in case of emergency. | 52 |
| --- | --- | --- |
| Recommended | If a candle catches fire, use a fire extinguisher, baking soda, or a metal lid to smother the flames. | 52 |
| --- | --- | --- |
| Recommended | In case of an uncontrollable fire, evacuate immediately and call emergency services. | 52 |
| --- | --- | --- |
| Recommended | Allow candle to cool for at least two hours before relighting. | 52 |
| --- | --- | --- |
| Recommended | Do not attempt to burn a candle when the wax level is too low. | 52 |
| --- | --- | --- |
| Recommended | Use a candle snuffer to limit excess smoke and prevent hot wax from splattering. | 54 |
| --- | --- | --- |
| Recommended | Hold the snuffer over the flame for 5 seconds. | 54 |
| --- | --- | --- |
| Recommended | Allow candle to solidify before subsequent use. | 54 |
| --- | --- | --- |
| Recommended | Keep candle wick trimmed before each burn to approximately 6mm. | 54 |
| --- | --- | --- |
| Recommended | Short wicks allow for a more controlled flame. | 54 |
| --- | --- | --- |
| Recommended | Don't burn all the wax; stop when it reaches 5mm in the bottom of the glass container. | 54 |
| --- | --- | --- |
| Recommended | The flame needs a solid wax base to avoid overheating the glass jar. | 54 |
| --- | --- | --- |
| Recommended | Recycle empty glass jars or reuse them for storage or as tealight holders. | 54 |
| --- | --- | --- |
| Recommended | FRAMA scented candles will burn cleanly and safely, but do not leave unattended. | 54 |
| --- | --- | --- |
| Recommended | Put out the candle before leaving the room and keep out of reach of children and pets. | 54 |
| --- | --- | --- |
| Recommended | As a general rule, do not leave burning candles for longer than four hours. | 54 |
| --- | --- | --- |
| Recommended | After putting out a candle, let it cool for at least two hours before relighting. | 54 |
| --- | --- | --- |
| Recommended | Never extinguish a burning candle with water. | 53 |
| --- | --- | --- |
| Recommended | Smother the flame to extinguish. | 53 |
| --- | --- | --- |
| Recommended | Drafts can cause uneven burning and smoking. | 53 |
| --- | --- | --- |
| Recommended | Ensure the candle holder is on a level surface and the wick is centered and straight. | 53 |
| --- | --- | --- |
| Recommended | Votive candles should always be burned IN a votive cup. | 53 |
| --- | --- | --- |
| Recommended | Pillar candles should be burned ON a plate or pillar holder. | 53 |
| --- | --- | --- |
| Recommended | Discontinue burning pillar candles when ½ inch of unmelted wax remains. | 53 |
| --- | --- | --- |
| Recommended | Always read the important burning instructions on each candle before use. | 53 |
| --- | --- | --- |
B. Detailed Instructions for Proper Candle Usage
For a safe and enjoyable experience with our candles, please adhere to the following usage instructions. Before lighting, always trim the wick to ¼ inch.20 This helps prevent uneven burning, dripping, and sooting. Ensure the candle is placed on a stable, level, heat-resistant surface away from drafts, vents, ceiling fans, and air currents.20 Allow the candle to burn for at least 2 hours or until a full wax pool forms across the surface, especially during the first burn. This prevents tunneling and ensures an even burn for subsequent uses.20 Do not burn the candle for more than four consecutive hours to prevent overheating of the container.20 Keep the wax pool free of wick trimmings, matches, and any other debris.20 Discontinue use when only ½ inch of wax remains at the bottom of the container to prevent the risk of the glass cracking or breaking.40 Always extinguish the candle by smothering the flame with a snuffer or gently blowing it out, ensuring no embers remain.20 Never use water to extinguish a candle, as this can cause the hot wax to splatter and may break the glass container.20 Allow the candle to cool completely before handling or relighting.20
C. Disclaimer of Liability for Misuse
By purchasing and using our candles, you acknowledge and agree that shall not be held liable for any damages, injuries, or losses that may occur as a result of the misuse of our candles or failure to follow the safety warnings and usage instructions provided herein and on the product label.20 It is your responsibility to ensure that candles are burned safely and in accordance with these guidelines.
VIII. Limitation of Liability and Disclaimers
A. General Disclaimer of Warranties
To the fullest extent permissible by applicable law, provides its website and products on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.4 does not warrant that the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.
B. Limitation of Liability
In no event shall, nor its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in any way connected with your use of our website, the purchase or use of our products, or any other interaction with us, even if has been advised of the possibility of such damages.1 Our total liability to you for all claims arising out of or relating to these Terms and Conditions or your use of our website or products shall not exceed the total amount paid by you to for the products in question.
C. Accuracy and Completeness of Website Content
does not warrant or guarantee the accuracy, completeness, reliability, currency, or error-free nature of the information, content, or materials provided on our website.4 The content on our website is provided for general informational purposes only and is not intended to constitute professional advice. Any reliance you place on such information is therefore strictly at your own risk. We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our site.
IX. Privacy Policy
Your privacy is important to. Please review our separate Privacy Policy, which is incorporated into these Terms and Conditions by this reference and can be found at.1 Our Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you use our website and purchase our products. By agreeing to these Terms and Conditions, you also consent to the practices described in our Privacy Policy.
X. Indemnification
You agree to indemnify, defend, and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms and Conditions or your use of our website or products, including, but not limited to, your violation of any law or the rights of a third party.1
XI. Termination Clause
reserves the right to terminate these Terms and Conditions or your access to our website and services at any time, with or without cause and without prior notice.1 Reasons for termination may include, but are not limited to, your violation of these Terms and Conditions, fraudulent activity, abusive behavior, or any other conduct that we, in our sole discretion, deem harmful to our website, our business, or other users.11 Upon termination, your right to use our website and services will immediately cease, and any outstanding orders may be canceled without liability to you.3 The provisions of these Terms and Conditions relating to intellectual property, disclaimers, limitations of liability, indemnification, and governing law shall survive any termination.
XII. Severability
If any provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.1
XIII. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and concerning the subject matter hereof and supersede all prior and contemporaneous communications, agreements, representations, and warranties, both oral and written.1
XIV. Conclusion
These Terms and Conditions are designed to ensure a clear and transparent understanding between you, our valued customer, and. They outline the rules for using our website, purchasing our products, and interacting with our services. By adhering to these terms, we can foster a safe, respectful, and trustworthy environment for everyone. We have provided detailed information on various aspects, including product descriptions, pricing, shipping, returns, and most importantly, the safe usage of our candles. The comprehensive safety warnings and usage instructions are paramount to ensure your well-being and enjoyment of our products. We encourage you to revisit this document periodically, as it may be updated to reflect changes in our business practices or legal requirements. Your continued engagement with signifies your ongoing agreement to these terms. We appreciate your business and are committed to providing you with high-quality candles and excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.
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Version 1.2.0 - Last updated: May 1, 2025